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The Bulgarian BPO Industry

The Bulgarian BPO industry serves clients across the globe in more than 25 languages…

Expected biggest source industries for new contracts in Bulgaria

Expected biggest source countries for new contracts in Bulgaria

Expected language demand in the industry in Bulgaria

  • Most BPO firms expect the size of the Bulgarian outsourcing market to increase up to 100% over the next 3 years
  • Call center operations, customer support, followed by market research are expected to be with highest demand

The Bulgarian BPO sector employs more than 15 000 and generates more than €200 million in revenues.

Bulgaria ranks among the top outsourcing destinations in the world in terms of attractiveness…

  • According to Global Opportunities Amid Economic Turbulence – the 2011 A. T. Kearney Global Services Location Index, Bulgaria ranks 17th in the world, with an overall index score of 5.37
  • Bulgaria ranks number one compared to all countries in SEE and number five from the countries in the EU

Bulgaria’s educational system is particularly well suited for the needs of the BPO sector

In 2011 there were about:

  • 64 000 graduates from 53 universities and colleges 
  • 30 000 graduates potentially suitable for employment within the BPO industry – Business, Economics, and certain Social and Technical science majors 
  • 10 200 foreign students enrolled in Bulgarian universities, the majority from South-East European countries
Each year approximately 15 000 students pursue a university degree in language studies including Chinese, Japanese, Hindi, Scandinavian, and Slavic languages.

Wage costs in the sector and overall in the economy remain competitive

Annual country average wage, 2012, (€)